A little help for your home.
Accounts, shared tasks and everything in between.
Frequently asked questions
AccountsHow do I sign in or reset my password?
Sign in with your account email. Choose Forgot password on the sign-in page to request a reset link, and check your spam folder. Never share your password with support.
AccountsHow do I request an email change or account deletion?
Signed in, open Home, then Account & Access. Change your email (you verify the new address first) or request account deletion, which support reviews before anything is deleted.
Household membersHow do I invite or join a household?
The owner shares the six-character invite code from the Home tab. Each person creates their own account and chooses I have a code during setup. Invitations use a code, not an emailed invitation.
Household membersHow many people can join?
One household supports up to five individual accounts, including the owner. A full household cannot accept another member.
Household membersWho can remove a member?
Only the household owner can remove members from Home. Removed members lose household access; past task history is preserved.
TasksWho can add, edit, assign or remove tasks?
The household owner manages tasks using Add task and the task actions menu. Members can complete tasks. Removing a task preserves its past history.
TasksWhat does N/A mean?
A task marked N/A does not apply to your household and is excluded from your progress total.
TasksWhat do completion colors mean?
Completion colors identify the person who completed a task. Each member can choose their own completion color in Home.
SubscriptionsDoes the beta cost anything?
My Clean Home is free during beta. Checkout and subscription payments are unavailable. The future plan is $1.99 USD per household per month for up to five members, not per person.
SubscriptionsWhat about cancellation or lifetime access?
Future cancellation stops renewal at the end of the paid period, not immediately. Administrator-granted lifetime access remains exempt. Payments and cancellation commands are not currently available.
ReferralsWhere is my referral link?
Open Home, then Referrals and Credits. Generate your member referral code and share its link or QR code. This is separate from your household invite code.
ReferralsAre beta referrals earning rewards?
Confirmed beta attribution is tracked, but rewards are OFF. No commissions, bill credits or payable cash are earned during beta. Future eligibility requires program activation and verified collected subscription payments.
SettingsHow do I update my name, photo or completion color?
Open Home to change your display name, profile photo and completion color. Profile photos are private to you and your household.
TroubleshootingThe app is not loading or looks out of date.
Refresh the page or close and reopen the app. Check your connection. If it continues, contact support with your device, browser and what happened.
TroubleshootingWhy are changes not showing on another device?
Check the Live / Connecting / Offline indicator and refresh both devices. If it persists, send a description and an optional screenshot without sensitive information.
Contact support
Tell us what happened and what you expected. Include your device and browser if something is not working.
support@sniffinco.comAccount help: Account & Access (sign in required) to change your email or request account deletion.
Do not include passwords, payment card details or other sensitive information in your message or screenshots. Only the support team can access attached screenshots.